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Anne-Céline Tissot
Anne-Céline Tissot
    We Love Reviews
    Brilliant Service!
    Very good service, works really well to capture your client on your website and get a chance to interact with them. Definitely recommend it!
    Tim Roberts
      We Love Reviews
      Highly Recommended.
      Paul, Alison & Team are experts at what they do, very professional and have an excellent system & process. Glad to have them as preferred partner of live chat services.
      07/02/2018
      Allison Lawton That's great to hear Tim. We always aim to meet our clients expectations. Regards Allison.
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      Barney Wright
      Barney Wright
        We Love Reviews
        Robinsons Estate Agents
        ‘Chat Heroes online web chat service has already exceeded our expectations and we are intending to use the chat as a key part of our marketing strategy going forward’
        Mubarak Chati
          We Love Reviews
          Always there to welcome
          With the advent of social media, instant messaging and other forms of communication channels on the increase, having Chat Heroes always visible and available to welcome and assist our visitors is a service worth applauding and recommending.
          Alastair Smith
            We Love Reviews
            Very professional & Great Service!
            Speedy response and notification. This service really does help to boost the effectiveness of your website, by engaging with visitors in a very natural and professional way - brilliant!
            Jamie Cammish
            Jamie Cammish
              We Love Reviews
              Great Service!!
              We have been with Chat Heroes for about six weeks now adding them to our rpms letting website and we have had a very professional service. It has been a great addition to our site and our clients are making use of the new service, I fully recommend these guys!
              Caroline Jackson
              Caroline Jackson
                We Love Reviews
                Faultless service and a valuable addition
                Our customer service has been definitely enhanced by having Chat Heroes on our side - extending our ability to communicate with our customers out of hours, and dealing with an appreciable level of simple queries that convert to sales. The team are responsive, friendly and a pleasure to deal with, and we are now extending our use of the service across other businesses that we own. Highly, highly recommended for anyone with an online presence who wants to capture clients and deliver excellent customer service.
                Andrew Simpson
                  We Love Reviews
                  We never imagined the amount of interaction with our site!
                  Chat Heroes has helped us capture new clients and service existing clients who want us to contact them. We didn't think people would use the service when reception was open but how wrong we were! Excellent addition to our team!
                  Chris Hurcombe
                  Chris Hurcombe
                    We Love Reviews
                    The cherry on the cake
                    my scepticism turned to amazement and the results have not stopped since. This surpasses any other chat service that we have ever used before.
                    Maryna Farrell
                    Maryna Farrell
                      We Love Reviews
                      Great Live Chat Service For Car Dealers
                      We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
                      Jared Jesse-Cooke
                      Jared Jesse-Cooke
                        We Love Reviews
                        Very Impressed
                        This service has made a huge difference to my business.
                        the lead quality has improved and my customers are more engaged when they use this service.
                        Russ Sawdon
                        Russ Sawdon
                          We Love Reviews
                          The Power of word of mouth
                          I operate in the world of referrals and connecting people. I have referred many people to Chat Heroes (including BNI) and I hear nothing but good things. If your website does not have a chat function then you need to speak to them.
                          Truda Rodgers
                          Truda Rodgers
                            We Love Reviews
                            Better Customer Service
                            We have been using Chat Hero's for many months and the types of enquiries that we have received were not what we thought they would be.

                            The advantage to using the service is they are available when we are not and as its not a robot if the question is not in the FAQ's they can give a suitable reply rather than a stock answer that automated systems do,

                            Our website visitors value this feature also as sometimes they just want a quick answer and do not want to make a call.

                            As a sales tool it shows you which parts of your website need changing as if a visitor cannot find an answer quickly they will usually ask the chat operator. This allows us to make adjustments to our website to ensure visitors can find the information they require quickly.

                            The team at Chat Hero's helped guide us through the set up and are always a friendly voice whenever we have questions. I would recommend them to anyone except our competition (it's always best to keep in front of the competition!)
                            31/01/2017
                            Response by
                            Allison Lawton
                            Centre Manager It is clear that the service removes the frustration that your web visitors could have experienced without Chat Heroes. Good to see that we are able to extend your businesses online 'working hours', this is a benefit that all clients get as soon as service is switched on. Thank you for your review.
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                            Laura Douthwaite
                            Laura Douthwaite
                              We Love Reviews
                              fantastic service
                              The chats are handled professionally and we are able to update our FAQs as many times as we want. Chats that require action from us are sent on and we can get in touch with potential supporters that may not have contacted us in any other way.
                              We have received a wide variety of enquiries from people unsure how to donate money to us, to enquiries about events and also potential volunteers. We would have lost these contacts if we had not been able to capture them at the time.
                              We are also receiving referrals for our services, including our bereavement support which means we can reach more people in the community.
                              I would highly recommend the service to any business but in particular any charity who is looking for new ways to build relationships with potential donors.
                              Ian Sadler
                                We Love Reviews
                                Great tool to engage with your customers
                                I've met with Russell from Chat Heroes on a couple of occasions in the last few months. He's passionate about helping business owners to convert enquiries into a website, into real business. The chat box option is a great option, and can only help businesses to engage with customers more.
                                Nick McGladdery
                                  We Love Reviews
                                  Seamless, Easy, Great Service
                                  We find Chat Heroes a great company to work with who provide and excellent cost effect service. It opens up another channel of communication for customers and prospects to engage with us through our website and means we are able to ensure that any queries are answered or acknowledged even when no one is present in the office. I'd recommend the services of Chat Heroes to friends and business associates.
                                  31/01/2017
                                  Response by
                                  Allison Lawton
                                  Centre Manager We pride ourselves on being an extension of your web service/sales - in and out of office hours. Thank you for feedback.
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                                  Steve Darnell
                                    Google
                                    Great service, cost effective and super easy to setup, Chat Heroes did just about everything for us and the service was up and running in no time. Lots of positive client feedback which is great, because if our own staff had to man the chat log, we would definitely fail to do so well due to other priorities and pressures.
                                    Gemma White
                                      Google
                                      Chat Heroes have been providing a live chat service on our web site for 9 months, providing online sales support where we don't have the capacity including out of hours. As colleagues they are friendly, helpful and professional and provide our customers online support they to purchase mobile phones, line rental and broadband. They answer general enquiries with the scripts we've pre prepared together and have a flexible approach to working with us as our business changes.
                                      GdprP
                                        Yell
                                        Excellent website conversion tool
                                        Outstanding conversion tool. We saw the conversion rate from our pay per click campaign skyrocket after implementing Chat Heroes on our website.

                                        I would highly recommend Chat Heroes to others - with the 30 day free trial they offer, you can try it without taking any risk and the service quickly pays for itself many times over.
                                        Forest Promotions
                                          Google
                                          We have been using Chat Heroes for 9 months now and find them excellent-very responsive and they seem to ask all the right questions from the script that we have provided. I would thoroughly recommend them. We are in the process of updating another one of our websites and when ready we will be adding the Chat feature to that as well.
                                          Ross Woodburn
                                            Google
                                            Excellent service. It provides our website customers with a virtual "store assistant" to help them navigate our website and to answer their questions. Providing a human touch to an on line experience - a very cost effective way to provide a high level of customer service.
                                            Derek Bolton
                                              Google
                                              I must say that Chat Heroes offer a fantastic service which has increased not only our turnover but also our ability to respond much quicker to queries that our customers may have. I would recommend Chat Heroes 100%
                                              Becky Hall
                                                Google
                                                Great company to work with, really personable interactions with our website visitors even with a complex business model and a really wide variety of queries. Highly recommend.
                                                Des Forsey
                                                  Google
                                                  We have been using Chat Heroes for 9 months now and find them excellent-very responsive and they seem to ask all the right questions from the script that we have provided. I would thoroughly recommend them. We are in the process of updating another one of our websites and when ready we will be adding the Chat feature to that as well.
                                                  North Tyneside Business Forum
                                                    Google
                                                    We're delighted to be working with Chat Heroes. An online chat service is something that we don't have capacity to manage ourselves but being able to put all of the relevant information into the system for chat agents to pick up is a great idea! We've had lots more enquiries coming through since we started using the service.
                                                    Steve Witkiewicz
                                                      Google
                                                      Allison and the team at Chat Heroes provide a very professional, well managed Live Chat facility, I'm happy to recommend them to any business owner that is looking to improve website visitor engagement.
                                                      GDPR Privacy Policy
                                                        Google
                                                        Greatly increased the conversion rate of our PPC campaign. Great service.
                                                        Stuart R Walton
                                                          Facebook
                                                          I've recently added Chat Heroes to my website, Get Pro Copy Ltd, and am delighted with the results. Allison and the team are super efficient and friendly. 5 stars
                                                          Edward Westbrook
                                                            Google
                                                            Since starting with Chat Heroes I have been delighted with the level of service we have received. Not only a ‘friendly bunch', they have taken the time to understand our service, CANDDi. This has meant an increase in the quantity of sales enquiries (approximately 40% of our sales enquiries have engaged with the live chat.) and has had a positive affect on the speed with which we can assist our customers queries.  The "out of business hours" service generates about 25% of these new enquiries - proving that clients what to enquire on their schedule not just our working hours.
                                                            Edward Westbrook
                                                            Edward Westbrook
                                                              Facebook
                                                              Since starting with Chat Heroes I have been delighted with the level of service we have received. Not only a ‘friendly bunch', they have taken the time to understand our service, CANDDi. This has meant an increase in the quantity of sales enquiries (approximately 40% of our sales enquiries have engaged with the live chat.) and has had a positive affect on the speed with which we can assist our customers queries. The "out of business hours" service generates about 25% of these new enquiries - proving that clients what to enquire on their schedule not just our working hours
                                                              Jason Roberts
                                                                Google
                                                                The great thing about chat heroes is that it engages more of our web visitors who may otherwise bounce off the site. The platform is so easy to set up and with a regular weekly update email, means we are never having to chase for feedback or statistics. With the leads generated so far in just two months it has paid for itself for a year. I'd recommend any business, where gathering information and leads is important, to get chat heroes onto their website. Jason Roberts | elopa | local property agents
                                                                Jason Roberts
                                                                  Facebook
                                                                  The great thing about chat heroes is that it engages more of our web visitors who may otherwise bounce off the site. The platform is so easy to set up and with a regular weekly update email, means we are never having to chase for feedback or statistics. With the leads generated so far in just two months it has paid for itself for a year. I'd recommend any business, where gathering information and leads is important, to get chat heroes onto their website. Jason Roberts | elopa | local property agents
                                                                  Claire Bicknell
                                                                    Google
                                                                    This is such a great service! It really adds to the overall customer service offering of the business and I feel that the Chat Heroes Team are part of our team as well!
                                                                    Maryna Farrell
                                                                      Trustpilot
                                                                      Great Live Chat Service For Car Dealers
                                                                      We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
                                                                      Marketing
                                                                        Google
                                                                        Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business - as a vital and valuable addition to their website. Thank you.
                                                                        Lisa Taylor
                                                                          Facebook
                                                                          North East Autism Society were one of the first charities to sign up to the service. The team are very professional and it has been a great tool for us to help our customers with enquiries outside of our office working hours. It's impact has been fantastic!
                                                                          Nathan Platt
                                                                            Trustpilot
                                                                            Excellent Advice and great service
                                                                            Had the pleasure of speaking to Chat Hereos in person, they fully reviewed my site, giving me a lot of advice about how to use my chatbox correctly. After talking to them and realising that a not fully manned chat box is useless, i turned mine off and will eventually sign up with them once the traffic on my site increases. If you have a chat box on you site talk to them, it could equal loads of sales for you and a lot more happy customers!
                                                                            Sue Williams
                                                                              Trustpilot
                                                                              Service excellence
                                                                              Came across this service when I was booking an event - it really simplified the application, and meant I did not waste any time - thank you.
                                                                              Iain Henderson Designs Ltd
                                                                                Google
                                                                                We are delighted with the service from the Chat Heroes team. From the very first contact we made with the team we felt they took time to understand our business. We have already had 3 ring sales as a direct result of live chat, and we have only just finished our trial period! We will of course continue working with Chat Heroes so we can offer this amazing service to our customers, why wouldn't we? If you are thinking of offering live chat to your customers then what are you waiting for - give Chat Heroes a try.
                                                                                Aiden Wilkinson
                                                                                  Google
                                                                                  Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business - as a vital and valuable addition to their website. Thank you.
                                                                                  Chris Moody
                                                                                    Google
                                                                                    After a few issues in the early days with transcripts not coming through to us on time (which was an issue from our side), Chat Heroes helped us work around this and we have had a number of enquiries which have lead to orders. We would highly recommend using Chat Heroes as another avenue to create leads for your business. Advanced Handling & Storage Ltd
                                                                                    Aaron Ferguson
                                                                                      Google
                                                                                      Fantastic, attentive service providing a professional channel of communication for our visitors and clients, without a significant outlay or cost. Highly recommended!
                                                                                      Marc Gordon
                                                                                        Google
                                                                                        Fantastic service, great product and done wonders for our lead conversion. For the cost you would be foolish not to use it Marc Gordon Fresh Start Events
                                                                                        Advanced Handling
                                                                                          Google
                                                                                          After a few issues in the early days with transcripts not coming through to us on time (which was an issue from our side), Chat Heroes helped us work around this and we have had a number of enquiries which have lead to orders. We would highly recommend using Chat Heroes as another avenue to create leads for your business. Advanced Handling & Storage Ltd
                                                                                          Jane Long
                                                                                            Facebook
                                                                                            Great, responsive engagement platform which will boost your business/charity profile. Highly recommend using Chat Heroes if you want to increase your customer service and improve interaction with your potential clients.
                                                                                            Ruth Watson
                                                                                            Ruth Watson
                                                                                              Scoot

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                                                                                              Quality

                                                                                              Value

                                                                                              Chat Heroes were our heroes!
                                                                                              Creative North invested in Chat Heroes some time ago and it’s been brilliant for our business. As a support organisation for the Creative and Digital Media sector across the North, our phone doesn’t stop ringing, and sometimes it’s just for a contact or an email address to send some recent news articles to... Chat Heroes helped us make our business run that much more effectively. Our clients and customers can ask their questions through the website and the Chat Heroes Agents understand our business fully so they are able to advise and provide information within seconds. We’d highly recommend any business to give Chat Heroes a chance... And you get a free trial so no harm no fowl.
                                                                                              DanielO-19
                                                                                                Yell
                                                                                                Best online tool i have seen in the last 4 months
                                                                                                We are an online vitual business dealing with large prestigious corporate customers . I have looked into all sorts of automatic response mechanisms for visitors to the site. Most of them sound too wooden. We have been using ChatHeroes for about 4 months now. I was not convinced that they could do what they say they can do- but I thought it was worth a shot as it would be very valuable to us. I was expecting to be let down as this is a very tough tough call to get to grips with (especially under a month). I was totally amazed and impressed with their excellent customer handling. The guys who man the chat box are great. Now we are 4 months into the relationship they are getting better and better and dealing with very technical queries with ease. The feedback and learning mechanism is has been great and their staff are very competent. This is now an integral part of our online presence.
                                                                                                Henry William Vaughan
                                                                                                  Facebook
                                                                                                  Professional customer service offered in the form of a web chat box on a business website. Every visitor is welcomed providing a great way to generate new leads fro your business.
                                                                                                  Ken Hill
                                                                                                    Facebook
                                                                                                    A great opportunity for SME's to power ahead of their competitors and grow their businesses for a miniscule investment!
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