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Maryna Farrell
Maryna Farrell
    We Love Reviews
    Great Live Chat Service For Car Dealers
    We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
    Jared Jesse-Cooke
    Jared Jesse-Cooke
      We Love Reviews
      Very Impressed
      This service has made a huge difference to my business.
      the lead quality has improved and my customers are more engaged when they use this service.
      Russ Sawdon
      Russ Sawdon
        We Love Reviews
        The Power of word of mouth
        I operate in the world of referrals and connecting people. I have referred many people to Chat Heroes (including BNI) and I hear nothing but good things. If your website does not have a chat function then you need to speak to them.
        Truda Rodgers
        Truda Rodgers
          We Love Reviews
          Better Customer Service
          We have been using Chat Hero's for many months and the types of enquiries that we have received were not what we thought they would be.

          The advantage to using the service is they are available when we are not and as its not a robot if the question is not in the FAQ's they can give a suitable reply rather than a stock answer that automated systems do,

          Our website visitors value this feature also as sometimes they just want a quick answer and do not want to make a call.

          As a sales tool it shows you which parts of your website need changing as if a visitor cannot find an answer quickly they will usually ask the chat operator. This allows us to make adjustments to our website to ensure visitors can find the information they require quickly.

          The team at Chat Hero's helped guide us through the set up and are always a friendly voice whenever we have questions. I would recommend them to anyone except our competition (it's always best to keep in front of the competition!)
          2017/01/31
          Response by
          Allison Lawton
          Centre Manager It is clear that the service removes the frustration that your web visitors could have experienced without Chat Heroes. Good to see that we are able to extend your businesses online 'working hours', this is a benefit that all clients get as soon as service is switched on. Thank you for your review.
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          Laura Douthwaite
          Laura Douthwaite
            We Love Reviews
            fantastic service
            The chats are handled professionally and we are able to update our FAQs as many times as we want. Chats that require action from us are sent on and we can get in touch with potential supporters that may not have contacted us in any other way.
            We have received a wide variety of enquiries from people unsure how to donate money to us, to enquiries about events and also potential volunteers. We would have lost these contacts if we had not been able to capture them at the time.
            We are also receiving referrals for our services, including our bereavement support which means we can reach more people in the community.
            I would highly recommend the service to any business but in particular any charity who is looking for new ways to build relationships with potential donors.
            Ian Sadler
              We Love Reviews
              Great tool to engage with your customers
              I've met with Russell from Chat Heroes on a couple of occasions in the last few months. He's passionate about helping business owners to convert enquiries into a website, into real business. The chat box option is a great option, and can only help businesses to engage with customers more.
              Nick McGladdery
                We Love Reviews
                Seamless, Easy, Great Service
                We find Chat Heroes a great company to work with who provide and excellent cost effect service. It opens up another channel of communication for customers and prospects to engage with us through our website and means we are able to ensure that any queries are answered or acknowledged even when no one is present in the office. I'd recommend the services of Chat Heroes to friends and business associates.
                2017/01/31
                Response by
                Allison Lawton
                Centre Manager We pride ourselves on being an extension of your web service/sales - in and out of office hours. Thank you for feedback.
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                Claire Bicknell
                  Google
                  This is such a great service! It really adds to the overall customer service offering of the business and I feel that the Chat Heroes Team are part of our team as well!
                  Maryna Farrell
                    Trustpilot
                    Great Live Chat Service For Car Dealers
                    We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
                    Lisa Taylor
                      Facebook
                      North East Autism Society were one of the first charities to sign up to the service. The team are very professional and it has been a great tool for us to help our customers with enquiries outside of our office working hours. It's impact has been fantastic!
                      Nathan Platt
                        Trustpilot
                        Excellent Advice and great service
                        Had the pleasure of speaking to Chat Hereos in person, they fully reviewed my site, giving me a lot of advice about how to use my chatbox correctly. After talking to them and realising that a not fully manned chat box is useless, i turned mine off and will eventually sign up with them once the traffic on my site increases. If you have a chat box on you site talk to them, it could equal loads of sales for you and a lot more happy customers!
                        Sue Williams
                          Trustpilot
                          Service excellence
                          Came across this service when I was booking an event - it really simplified the application, and meant I did not waste any time - thank you.
                          Chris Moody
                            Google
                            After a few issues in the early days with transcripts not coming through to us on time (which was an issue from our side), Chat Heroes helped us work around this and we have had a number of enquiries which have lead to orders. We would highly recommend using Chat Heroes as another avenue to create leads for your business.

                            Advanced Handling & Storage Ltd
                            Aiden Wilkinson
                              Google
                              Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business - as a vital and valuable addition to their website. Thank you.
                              Aaron Ferguson
                                Google
                                Fantastic, attentive service providing a professional channel of communication for our visitors and clients, without a significant outlay or cost. Highly recommended!
                                Iain Henderson Designs Ltd
                                  Google
                                  We are delighted with the service from the Chat Heroes team. From the very first contact we made with the team we felt they took time to understand our business. We have already had 3 ring sales as a direct result of live chat, and we have only just finished our trial period! We will of course continue working with Chat Heroes so we can offer this amazing service to our customers, why wouldn't we? If you are thinking of offering live chat to your customers then what are you waiting for - give Chat Heroes a try.
                                  Marc Gordon
                                    Google
                                    Fantastic service, great product and done wonders for our lead conversion.
                                    For the cost you would be foolish not to use it
                                    Marc Gordon
                                    Fresh Start Events
                                    Jane Long
                                      Facebook
                                      Great, responsive engagement platform which will boost your business/charity profile. Highly recommend using Chat Heroes if you want to increase your customer service and improve interaction with your potential clients.
                                      Ruth Watson
                                      Ruth Watson
                                        Scoot

                                        Service

                                        Quality

                                        Value

                                        Chat Heroes were our heroes!
                                        Creative North invested in Chat Heroes some time ago and it’s been brilliant for our business. As a support organisation for the Creative and Digital Media sector across the North, our phone doesn’t stop ringing, and sometimes it’s just for a contact or an email address to send some recent news articles to... Chat Heroes helped us make our business run that much more effectively. Our clients and customers can ask their questions through the website and the Chat Heroes Agents understand our business fully so they are able to advise and provide information within seconds. We’d highly recommend any business to give Chat Heroes a chance... And you get a free trial so no harm no fowl.
                                        DanielO-19
                                          Yell
                                          Best online tool i have seen in the last 4 months
                                          We are an online vitual business dealing with large prestigious corporate customers . I have looked into all sorts of automatic response mechanisms for visitors to the site. Most of them sound too wooden. We have been using ChatHeroes for about 4 months now. I was not convinced that they could do what they say they can do- but I thought it was worth a shot as it would be very valuable to us. I was expecting to be let down as this is a very tough tough call to get to grips with (especially under a month). I was totally amazed and impressed with their excellent customer handling. The guys who man the chat box are great. Now we are 4 months into the relationship they are getting better and better and dealing with very technical queries with ease. The feedback and learning mechanism is has been great and their staff are very competent. This is now an integral part of our online presence.
                                          Henry William Vaughan
                                            Facebook
                                            Professional customer service offered in the form of a web chat box on a business website. Every visitor is welcomed providing a great way to generate new leads fro your business.
                                            About Us…
                                            Chat Heroes

                                            Chat Heroes


                                             Town Hall Chambers
                                            High Street East,
                                            Wallsend,
                                            Newcastle upon Tyne, NE28 7AT
                                            •   01915009788




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                                            Overall Rating…
                                            5

                                            7  votes

                                            Meet the Team…
                                            Ratings Distribution…
                                            Ratings on the Web…
                                            • Facebook Facebook
                                              Overall Rating: 5
                                            • Scoot Scoot
                                              Overall Rating: 5
                                            • We Love Reviews We Love Reviews
                                              Overall Rating: 5
                                            • Yell Yell
                                              Overall Rating: 5
                                            • Trustpilot Trustpilot
                                              Overall Rating: 5
                                            • Google Google
                                              Overall Rating: 4.8
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