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Jamie Cammish
Jamie Cammish
    We Love Reviews
    Great Service!!
    We have been with Chat Heroes for about six weeks now adding them to our rpms letting website and we have had a very professional service. It has been a great addition to our site and our clients are making use of the new service, I fully recommend these guys!
    Caroline Jackson
    Caroline Jackson
      We Love Reviews
      Faultless service and a valuable addition
      Our customer service has been definitely enhanced by having Chat Heroes on our side - extending our ability to communicate with our customers out of hours, and dealing with an appreciable level of simple queries that convert to sales. The team are responsive, friendly and a pleasure to deal with, and we are now extending our use of the service across other businesses that we own. Highly, highly recommended for anyone with an online presence who wants to capture clients and deliver excellent customer service.
      Andrew Simpson
        We Love Reviews
        We never imagined the amount of interaction with our site!
        Chat Heroes has helped us capture new clients and service existing clients who want us to contact them. We didn't think people would use the service when reception was open but how wrong we were! Excellent addition to our team!
        Chris Hurcombe
        Chris Hurcombe
          We Love Reviews
          The cherry on the cake
          my scepticism turned to amazement and the results have not stopped since. This surpasses any other chat service that we have ever used before.
          Maryna Farrell
          Maryna Farrell
            We Love Reviews
            Great Live Chat Service For Car Dealers
            We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
            Jared Jesse-Cooke
            Jared Jesse-Cooke
              We Love Reviews
              Very Impressed
              This service has made a huge difference to my business.
              the lead quality has improved and my customers are more engaged when they use this service.
              Russ Sawdon
              Russ Sawdon
                We Love Reviews
                The Power of word of mouth
                I operate in the world of referrals and connecting people. I have referred many people to Chat Heroes (including BNI) and I hear nothing but good things. If your website does not have a chat function then you need to speak to them.
                Truda Rodgers
                Truda Rodgers
                  We Love Reviews
                  Better Customer Service
                  We have been using Chat Hero's for many months and the types of enquiries that we have received were not what we thought they would be.

                  The advantage to using the service is they are available when we are not and as its not a robot if the question is not in the FAQ's they can give a suitable reply rather than a stock answer that automated systems do,

                  Our website visitors value this feature also as sometimes they just want a quick answer and do not want to make a call.

                  As a sales tool it shows you which parts of your website need changing as if a visitor cannot find an answer quickly they will usually ask the chat operator. This allows us to make adjustments to our website to ensure visitors can find the information they require quickly.

                  The team at Chat Hero's helped guide us through the set up and are always a friendly voice whenever we have questions. I would recommend them to anyone except our competition (it's always best to keep in front of the competition!)
                  2017/01/31
                  Response by
                  Allison Lawton
                  Centre Manager It is clear that the service removes the frustration that your web visitors could have experienced without Chat Heroes. Good to see that we are able to extend your businesses online 'working hours', this is a benefit that all clients get as soon as service is switched on. Thank you for your review.
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                  Laura Douthwaite
                  Laura Douthwaite
                    We Love Reviews
                    fantastic service
                    The chats are handled professionally and we are able to update our FAQs as many times as we want. Chats that require action from us are sent on and we can get in touch with potential supporters that may not have contacted us in any other way.
                    We have received a wide variety of enquiries from people unsure how to donate money to us, to enquiries about events and also potential volunteers. We would have lost these contacts if we had not been able to capture them at the time.
                    We are also receiving referrals for our services, including our bereavement support which means we can reach more people in the community.
                    I would highly recommend the service to any business but in particular any charity who is looking for new ways to build relationships with potential donors.
                    Ian Sadler
                      We Love Reviews
                      Great tool to engage with your customers
                      I've met with Russell from Chat Heroes on a couple of occasions in the last few months. He's passionate about helping business owners to convert enquiries into a website, into real business. The chat box option is a great option, and can only help businesses to engage with customers more.
                      Nick McGladdery
                        We Love Reviews
                        Seamless, Easy, Great Service
                        We find Chat Heroes a great company to work with who provide and excellent cost effect service. It opens up another channel of communication for customers and prospects to engage with us through our website and means we are able to ensure that any queries are answered or acknowledged even when no one is present in the office. I'd recommend the services of Chat Heroes to friends and business associates.
                        2017/01/31
                        Response by
                        Allison Lawton
                        Centre Manager We pride ourselves on being an extension of your web service/sales - in and out of office hours. Thank you for feedback.
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                        Stuart R Walton
                          Facebook
                          I've recently added Chat Heroes to my website, Get Pro Copy Ltd, and am delighted with the results. Allison and the team are super efficient and friendly. 5 stars
                          Edward At CANDDi
                            Google
                            Since starting with Chat Heroes I have been delighted with the level of service we have received. Not only a ‘friendly bunch', they have taken the time to understand our service, CANDDi. This has meant an increase in the quantity of sales enquiries (approximately 40% of our sales enquiries have engaged with the live chat.) and has had a positive affect on the speed with which we can assist our customers queries.  The "out of business hours" service generates about 25% of these new enquiries - proving that clients what to enquire on their schedule not just our working hours.
                            Edward Westbrook
                              Google
                              Since starting with Chat Heroes I have been delighted with the level of service we have received. Not only a ‘friendly bunch', they have taken the time to understand our service, CANDDi. This has meant an increase in the quantity of sales enquiries (approximately 40% of our sales enquiries have engaged with the live chat.) and has had a positive affect on the speed with which we can assist our customers queries.  The "out of business hours" service generates about 25% of these new enquiries - proving that clients what to enquire on their schedule not just our working hours.
                              Edward Westbrook
                              Edward Westbrook
                                Facebook
                                Since starting with Chat Heroes I have been delighted with the level of service we have received. Not only a ‘friendly bunch', they have taken the time to understand our service, CANDDi. This has meant an increase in the quantity of sales enquiries (approximately 40% of our sales enquiries have engaged with the live chat.) and has had a positive affect on the speed with which we can assist our customers queries. The "out of business hours" service generates about 25% of these new enquiries - proving that clients what to enquire on their schedule not just our working hours
                                Jason Roberts
                                  Facebook
                                  The great thing about chat heroes is that it engages more of our web visitors who may otherwise bounce off the site. The platform is so easy to set up and with a regular weekly update email, means we are never having to chase for feedback or statistics. With the leads generated so far in just two months it has paid for itself for a year. I'd recommend any business, where gathering information and leads is important, to get chat heroes onto their website. Jason Roberts | elopa | local property agents
                                  Jason Roberts
                                    Google
                                    The great thing about chat heroes is that it engages more of our web visitors who may otherwise bounce off the site. The platform is so easy to set up and with a regular weekly update email, means we are never having to chase for feedback or statistics. With the leads generated so far in just two months it has paid for itself for a year. I'd recommend any business, where gathering information and leads is important, to get chat heroes onto their website.

                                    Jason Roberts | elopa | local property agents
                                    Claire Bicknell
                                      Google
                                      This is such a great service! It really adds to the overall customer service offering of the business and I feel that the Chat Heroes Team are part of our team as well!
                                      Maryna Farrell
                                        Trustpilot
                                        We are a new and used car dealer with multiple dealerships. Finally we have found a live chat provider that solves all our live chat problems. We generated over £100,000 in revenue from their free trial, would highly recommend them!
                                        Lisa Taylor
                                          Facebook
                                          North East Autism Society were one of the first charities to sign up to the service. The team are very professional and it has been a great tool for us to help our customers with enquiries outside of our office working hours. It's impact has been fantastic!
                                          Nathan Platt
                                            Trustpilot
                                            Had the pleasure of speaking to Chat Hereos in person, they fully reviewed my site, giving me a lot of advice about how to use my chatbox correctly. After talking to them and realising that a not fully manned chat box is useless, i turned mine off and will eventually sign up with them once the traffic on my site increases. If you have a chat box on you site talk to them, it could equal loads of sales for you and a lot more happy customers!
                                            Sue Williams
                                              Trustpilot
                                              Came across this service when I was booking an event - it really simplified the application, and meant I did not waste any time - thank you.
                                              Chris Moody
                                                Google
                                                After a few issues in the early days with transcripts not coming through to us on time (which was an issue from our side), Chat Heroes helped us work around this and we have had a number of enquiries which have lead to orders. We would highly recommend using Chat Heroes as another avenue to create leads for your business.

                                                Advanced Handling & Storage Ltd
                                                Aiden Wilkinson
                                                  Google
                                                  Diaquip are delighted with the service provided by Chat Heroes. The Chat Heroes team are helpful, friendly and responsive. They give us a valuable service both in and out of working hours and have been able to assist our web visitors with responsive assistance through their live chat system. This in turn has led enquirers to become customers. I am always delighted to recommend them to others in business - as a vital and valuable addition to their website. Thank you.
                                                  Aaron Ferguson
                                                    Google
                                                    Fantastic, attentive service providing a professional channel of communication for our visitors and clients, without a significant outlay or cost. Highly recommended!
                                                    Iain Henderson Designs Ltd
                                                      Google
                                                      We are delighted with the service from the Chat Heroes team. From the very first contact we made with the team we felt they took time to understand our business. We have already had 3 ring sales as a direct result of live chat, and we have only just finished our trial period! We will of course continue working with Chat Heroes so we can offer this amazing service to our customers, why wouldn't we? If you are thinking of offering live chat to your customers then what are you waiting for - give Chat Heroes a try.
                                                      Marc Gordon
                                                        Google
                                                        Fantastic service, great product and done wonders for our lead conversion.
                                                        For the cost you would be foolish not to use it
                                                        Marc Gordon
                                                        Fresh Start Events
                                                        Jane Long
                                                          Facebook
                                                          Great, responsive engagement platform which will boost your business/charity profile. Highly recommend using Chat Heroes if you want to increase your customer service and improve interaction with your potential clients.
                                                          Ruth Watson
                                                          Ruth Watson
                                                            Scoot

                                                            Service

                                                            Quality

                                                            Value

                                                            Chat Heroes were our heroes!
                                                            Creative North invested in Chat Heroes some time ago and it’s been brilliant for our business. As a support organisation for the Creative and Digital Media sector across the North, our phone doesn’t stop ringing, and sometimes it’s just for a contact or an email address to send some recent news articles to... Chat Heroes helped us make our business run that much more effectively. Our clients and customers can ask their questions through the website and the Chat Heroes Agents understand our business fully so they are able to advise and provide information within seconds. We’d highly recommend any business to give Chat Heroes a chance... And you get a free trial so no harm no fowl.
                                                            DanielO-19
                                                              Yell
                                                              Best online tool i have seen in the last 4 months
                                                              We are an online vitual business dealing with large prestigious corporate customers . I have looked into all sorts of automatic response mechanisms for visitors to the site. Most of them sound too wooden. We have been using ChatHeroes for about 4 months now. I was not convinced that they could do what they say they can do- but I thought it was worth a shot as it would be very valuable to us. I was expecting to be let down as this is a very tough tough call to get to grips with (especially under a month). I was totally amazed and impressed with their excellent customer handling. The guys who man the chat box are great. Now we are 4 months into the relationship they are getting better and better and dealing with very technical queries with ease. The feedback and learning mechanism is has been great and their staff are very competent. This is now an integral part of our online presence.
                                                              About Us…
                                                              Chat Heroes Ltd

                                                              Chat Heroes Ltd


                                                               Town Hall Chambers
                                                              High Street East,
                                                              Wallsend,
                                                              Newcastle upon Tyne, Tyne and Wear, NE28 7AT
                                                              •   01915009788




                                                              Visit Us…

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                                                              Overall Rating…
                                                              5

                                                              11  votes

                                                              Meet the Team…
                                                              Ratings Distribution…
                                                              Ratings on the Web…
                                                              • Facebook Facebook
                                                                Overall Rating: 5
                                                              • Scoot Scoot
                                                                Overall Rating: 5
                                                              • We Love Reviews We Love Reviews
                                                                Overall Rating: 5
                                                              • Yell Yell
                                                                Overall Rating: 5
                                                              • Google Google
                                                                Overall Rating: 4.9
                                                              • Trustpilot Trustpilot
                                                                Overall Rating: 4.8
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