Great Friendly Informative Staff I have been completely satisfied with the service and help I have received so far whilst completing my application. They have always been on hand if I have struggled and helped me to get everything completed. I will recommend to friends and family. Look forward to speaking with you in the future.
Changing my mind I had no problems writing our will your instructions were clear and easy to follow. However, I then changed my mind and wanted to cancel my order. I emailed your team but have not heard anything. I understand that I can cancel within
I think 30 days
Will service Very good customer relations. Had a query about filling out my will and Sophie from customer service's was very helpful and got it sorted straight away. A 5 STAR experience. Would highly recommend.
Misleading The guy at the office was very helpful. I received a visit but felt this was a upselling appointment. Groupon £20 deal. Was offered a £700 I was told the £20 did not fullfill what i needed. As I wanted two beneficeries and gifts of jewellery to go to others. Offerered an alternative £200. I chased 3 times to get the £20 will.
Actually completing it on line was very easy and was the best part of the experience.
The £20 will DID give me what I needed as I could put gifts to people.
I was strong enough to keep to the £20 will. I feel for others who may get led into the £700 option
Brilliant Hi there yes Martin lovely man mum was pleased with her policy and as a family we are going to put together our own policies .the only thing is I'm have g a problem on printing of mums policy for her to sign it .
ok I was easy to complete. I was able to seek advice but the advice that was written was taken away so there was no way to look through what was discussed. Also, I was hoping to have a means of asking for storage of the will online but could not locate it
For a lot of reasons, really quite poor We would really think hard before using this company again. Had them around to start/support us with our online build a will package we brought on Groupon. Both appointments went anything but smoothly with the last Active Wills person sitting in our house being incredibly rude, argumentative and pushy with a certain sales agenda to try and get us to upgrade us to a more expensive package than what we paid for. Bearing in mind we invited him into our home to support us with what we originally brought from them, how is pushing us into upgrading benefiting anything but him? When he left we wished that we had never invited him in
My Will made easy When making my will on line I had a few questions I needed to ask and got through to Sophie Phipps who was very helpful and clarified in simple terms everything I wanted to know. I thank Sophie very much and will be recomending active wills to my friends and family.
Very good product. Very good product. Chat help team excellent and provided all that I could ask. IT side of team left a bit to be desired. easy to fill in but had glitches. Initial print outs had no information in them and had to print again after intervention from the help team-very frustrating.Overall very pleased
Excellent Straightforward to do, if a little tedious. Be careful to choose whoever you need as an executor, it defaults to them. I made a typo and they corrected it for me straight away, Thanks. For simple affairs it works very well.
Excellent Everything about making my will was easy. The staff I spoke to were very helpful and put me at ease. I would and willrecommend this company to anyone I think needs it. I put off writing my will for years because I thought that it would be a difficult task. Active Wills made it really easy. Thank you 😀
Job done! Your representative arrived on time and was very helpful. Although my needs were simple he explained how I could use the storage service and how best to protect my will.
I am very satisfied with the modest cost and service offered.
Mrs Edna Burns.
Simple 1 person will via Groupon The staff were very helpful at all stages. They could answer all my questions and happy to refer when appropriate.
Would and have recommended to others. Good value especially as they store your will free of charge.
Excellent value, excellent company thank you.
Dont waste your time Don't waste your time. I bought a single will and ended up getting my money refunded. I booked an appointment for the consultant to come and got a text confirming it. She didn't show up then three hours later when I contacted her she said it hadn't been confirmed so we had to reschedule. She came for the meeting and we couldn't log in then it kept crashing and we had to reinput the information. She left without my documents being generated as there were errors. I was told to try it again the following week.I did and they still didn't generate. I contacted them and someone was supposed to speak to the IT department and get back to me in 48 hours and no one did. I called and logged my problem again and still no resolution. I asked for a refund as the time, effort and frustration just wasn't worth it. They didn't seem all that bothered.
Good on the whole..... On the whole good. Harry was very helpful as the website wouldnt accept my groupon voucher so he sent me the link to get my wills started. Completing the wills was pretty straightforward and I have now sent them off.
Only one issue got sick of the emails/texts asking for feedback for my experience! Too many, give me a chance!
Thank You The process was very straight forward with no overselling of other products. We now have sufficient knowledge of other opportunities to take advantage of in the short to medium term. Thank You Robert & Ann McGuire
Satisfied Customer A very good service and the consultant was excellent -Katie Bennett. The information about the ins and outs of the different services and scenarios were explained clearly by Katie who has a very pleasant manner. I would recommend Honey Legal.
My experience I completed my Will on line. I used the online chat option several times during the process and found it to be very efficient .
I was so impressed that I have recommended Active Will to my grown up children
Good, but some unexpected charges I got the will writing service from Groupon and it all was ok.
When I tried book and call, I had to leave several messages but no one called and got back to book initial appointment. Then I tried the online service. This worked and someone got back to me and setup a meeting with an advisor. Advisor was very helpful but I soon foundout that I had to really enter all the details myself online, otherwise I had to pay quite a fee. This was not clearly explained in the Groupon offer. Then as I started add-ons started to come up. One of which is a legal service to check the Will. I would have thought this would be in the Groupon offer otherwise what the point in writing the Will youself and not have it checked. Anyway extra fee paid. I didnt want to pay for anymore add-ons. The online portal was good and very easy to enter the basic details. If you complete and you want to amend then you have to get back to their online assistance for the application to be unlocked. That went smooth. Waiting for the will now to be verified by their solicitors. You have to pay for a copy of the will.
10/10 I found Jason Stretch to be extremely friendly, professional, knowledgeable and helpful. He led me through the whole process step by step and explained the best options to ensure my last wishes were carried out. I’d highly recommend Jason & his team to my family & friends, 😁😁
Very helpful! Very efficient! I couldn’t remember any details at all so I found a random email asked for help, within a very short time I was given what was needed and able to complete my details online. Excellent!
A literal lifeline that gave peace of mind Making an online will was such an easy experience that gave huge peace of mind when sudden illness changed plans for a conventional will.
Thank you. I am advising everyone i know, young and old, to do the same.
Great except I thought I was creating a mirror will. I checked with customer support and was informed that I will have to create a single will for my wife and will require another coupon. Fortunately, I had one Overall it was simple and easy to follow and I created my will within minutes.