My Will made easy When making my will on line I had a few questions I needed to ask and got through to Sophie Phipps who was very helpful and clarified in simple terms everything I wanted to know. I thank Sophie very much and will be recomending active wills to my friends and family.
Very good product. Very good product. Chat help team excellent and provided all that I could ask. IT side of team left a bit to be desired. easy to fill in but had glitches. Initial print outs had no information in them and had to print again after intervention from the help team-very frustrating.Overall very pleased
Excellent Straightforward to do, if a little tedious. Be careful to choose whoever you need as an executor, it defaults to them. I made a typo and they corrected it for me straight away, Thanks. For simple affairs it works very well.
Excellent Everything about making my will was easy. The staff I spoke to were very helpful and put me at ease. I would and willrecommend this company to anyone I think needs it. I put off writing my will for years because I thought that it would be a difficult task. Active Wills made it really easy. Thank you 😀
Job done! Your representative arrived on time and was very helpful. Although my needs were simple he explained how I could use the storage service and how best to protect my will.
I am very satisfied with the modest cost and service offered.
Mrs Edna Burns.
Simple 1 person will via Groupon The staff were very helpful at all stages. They could answer all my questions and happy to refer when appropriate.
Would and have recommended to others. Good value especially as they store your will free of charge.
Excellent value, excellent company thank you.
Dont waste your time Don't waste your time. I bought a single will and ended up getting my money refunded. I booked an appointment for the consultant to come and got a text confirming it. She didn't show up then three hours later when I contacted her she said it hadn't been confirmed so we had to reschedule. She came for the meeting and we couldn't log in then it kept crashing and we had to reinput the information. She left without my documents being generated as there were errors. I was told to try it again the following week.I did and they still didn't generate. I contacted them and someone was supposed to speak to the IT department and get back to me in 48 hours and no one did. I called and logged my problem again and still no resolution. I asked for a refund as the time, effort and frustration just wasn't worth it. They didn't seem all that bothered.
Good on the whole..... On the whole good. Harry was very helpful as the website wouldnt accept my groupon voucher so he sent me the link to get my wills started. Completing the wills was pretty straightforward and I have now sent them off.
Only one issue got sick of the emails/texts asking for feedback for my experience! Too many, give me a chance!
Thank You The process was very straight forward with no overselling of other products. We now have sufficient knowledge of other opportunities to take advantage of in the short to medium term. Thank You Robert & Ann McGuire
Satisfied Customer A very good service and the consultant was excellent -Katie Bennett. The information about the ins and outs of the different services and scenarios were explained clearly by Katie who has a very pleasant manner. I would recommend Honey Legal.
My experience I completed my Will on line. I used the online chat option several times during the process and found it to be very efficient .
I was so impressed that I have recommended Active Will to my grown up children
Good, but some unexpected charges I got the will writing service from Groupon and it all was ok.
When I tried book and call, I had to leave several messages but no one called and got back to book initial appointment. Then I tried the online service. This worked and someone got back to me and setup a meeting with an advisor. Advisor was very helpful but I soon foundout that I had to really enter all the details myself online, otherwise I had to pay quite a fee. This was not clearly explained in the Groupon offer. Then as I started add-ons started to come up. One of which is a legal service to check the Will. I would have thought this would be in the Groupon offer otherwise what the point in writing the Will youself and not have it checked. Anyway extra fee paid. I didnt want to pay for anymore add-ons. The online portal was good and very easy to enter the basic details. If you complete and you want to amend then you have to get back to their online assistance for the application to be unlocked. That went smooth. Waiting for the will now to be verified by their solicitors. You have to pay for a copy of the will.
10/10 I found Jason Stretch to be extremely friendly, professional, knowledgeable and helpful. He led me through the whole process step by step and explained the best options to ensure my last wishes were carried out. I’d highly recommend Jason & his team to my family & friends, 😁😁
Very helpful! Very efficient! I couldn’t remember any details at all so I found a random email asked for help, within a very short time I was given what was needed and able to complete my details online. Excellent!
A literal lifeline that gave peace of mind Making an online will was such an easy experience that gave huge peace of mind when sudden illness changed plans for a conventional will.
Thank you. I am advising everyone i know, young and old, to do the same.
Great except I thought I was creating a mirror will. I checked with customer support and was informed that I will have to create a single will for my wife and will require another coupon. Fortunately, I had one Overall it was simple and easy to follow and I created my will within minutes.
Wills Very informative regarding the current laws and future possibilities regarding care.
Convenience of having a home visit made it a less formal experience.
All was clear however, appointing own Executor was not offered/discussed until after the Will had been generated.
Not good Had thee e-mails from the managing director, two of which I replied to saying I was not happy and asking for an explanation of their small print. I had no replies. In sum, the way it is worded they could suddenly up the charges without warning, leaving the family to stump up at a time when that's the last thing they need to worry about, and hire people at any cost to do something a non-professional could do for free. Thus, while the company could well be totally reputable, the wording leaves room for abuse and when it comes to legal matters, anything like that should be a source of concern. Given the lack of response from the company, I think this one is best avoided.
Didn’t think it could be so easy Represent came to my home talked me through everything so I could understand it
So glad I chose active wills everything I need for the inevitable at an affordable cost
Very helpful Using this will service was very easy. It’s all explained as you go through it stage by stage. If you have any questions then you just drop them a question and their response was very quick and really helpful
Thanks for making writing a will so easy
Great all round service 😀😀😀 I used this company to get a Will wrote. From start to finish it was easy to do with step by step instructions throughout. I would certainly recommend to anybody looking at it 10/10 thanks 🏅👏🏼
Will writing Not impressed due to the difficulty I had getting access on line into the Will portal which involved several phone calls which should have been sorted out first time. When I excluded someone from the will the options I was offered for excluding didn’t fit so I’ve now got a will that’s not how I want it and not accurate. I would also have wanted it produced properly and not left for me to print off all in all I’m disappointed. I’m now having difficulty working down the questions for this review. All in all a bad experience
Quick n easy Very easy to do, take your time and speak to customer services if you need help or questions they are very helpful. We did this for peace of mind and found the whole process very easy and straightforward.
online creation of will Was much easier than expected. If you haven't got any difficult / complicated matters then this is perfect.
Easy, well explained and clear process in creating a straight forward simple will.
Easy, quick process, and good value for money First mirror will. Didn't like that you had to sleeve to remove the company as executors and it wasn't obvious, as they automatically enroll you to have them as executors at a percentage of your estate. Also kept changing Mrs to Mr which was annoying. Otherwise good value, easy enough to do, straightforward wording and instructions.
Necessary but simple It’s something that we had planned to do but never seemed to get round to doing it.
No one likes the thought of writing a will, but it was very simple and easy, and Jonathon was a great help explaining all the fine details, and the process.
Now it’s all in place.