Independent Customer Review Platform
Verified Customers

Post your Review…

Your overall rating:

Click or tap a star to rate

Click or tap a star to rate

Your review title & text:

 Emojis are allowed
Characters: 75

Sort by…

Date
Rating
Pinned
Thuan Pletcher
Thuan Pletcher
    We Love Reviews

    Helpfulness

    Knowledge

    Follow-up

    Service Quality

    Value for Money

    Excellent work
    Great customer service and very detailed with their work. I had used Richard for years. Highly recommended.
    Pat Dakunchak
      We Love Reviews

      Helpfulness

      Knowledge

      Follow-up

      Service Quality

      Value for Money

      Great experience
      Mitch got out to our house as quickly as possible when the AC went out. He did his best to fix it, but we had to replace. They worked us in the next business day (unfortunately that was Monday do we were without air all weekend) and the 2 guys who installed were great!
      Kenneth Sass
        We Love Reviews

        Helpfulness

        Knowledge

        Follow-up

        Service Quality

        Value for Money

        Old System Replacement
        Had an old system to be replaced. Tech explained the proper scaling for my sized home, proficiency of the latest systems, and warranty information.

        I was very happy with the service and the product!
        Ted WAGES
        Ted WAGES
          We Love Reviews
          Very unhappy!!
          First time it was a $1500 evap coil every 2 weeks later for over a month outside unit frooze up !! Month later they said I needed new lines from outside unit to inside coil... Worked good for 10 hrs next day it's 84 degrees in my house tech come out and says compressor is bad $2000??? WTF I don't have cause IT already paid them 2800 for lines, evap coil and freon that I had a total of 10 days cool inside outta 30+ days sure can't afford another 2 grand for a compressor when that was prolly tha problem to start with!!!
          0 0
          0 0 0
          2018/08/04
          richard hixon I am sorry you are having problems with your air. we had to replace your old indoor coil because your system would not hold the Freon, we put die in the system and verified the coil was rusted out and was leaking. after a couple of weeks the system was low on charge and we at no charge to you filled it back up and then we got another tech to separate the coil ,lines and outside unit and found that your Freon lines were also leaking inside the wall of your home .we then replaced your lines and that solved your Freon leaks. we are sorry your compressor went bad after the Freon leak repairs were made that is really bad timing but is a totally separate issue on your outside unit and has nothing to do with the other repairs we have already resolved
          0 0
          Report this Comment 
          Julie Greeson
            We Love Reviews

            Helpfulness

            Knowledge

            Follow-up

            Service Quality

            Value for Money

            Great experience!
            Professional, timely, caring, and got the job done right! I recommend this company to anyone with HVAC repair needs.
            Andy HARDY
            Andy HARDY
              We Love Reviews

              Helpfulness

              Knowledge

              Follow-up

              Service Quality

              Value for Money

              Fast and professional
              Needed emergency AC work done on the weekend and they stepped up. Trustworthy and fair prices. Great, fast service!
              Janie Guyton
              Janie Guyton
                We Love Reviews

                Helpfulness

                Knowledge

                Follow-up

                Service Quality

                Value for Money

                Great service !
                Been doing business with Hixon Heating and Air for over twenty years now and they have always provided reliable and friendly service. I highly recommend this great company!
                WILLIAM NORTON
                WILLIAM NORTON
                  We Love Reviews

                  Helpfulness

                  Knowledge

                  Follow-up

                  Service Quality

                  Value for Money

                  professional job
                  They removed our old HVAC units and replaced them with Ruud equipment which is working much better than my old units. Everything looks great. There are no leaks or issues that I can find. Great job



                  Mark WATSON
                  Mark WATSON
                    We Love Reviews

                    Helpfulness

                    Knowledge

                    Follow-up

                    Service Quality

                    Value for Money

                    Fast response Good service
                    Hixon came out when they said they would and only charged me for the repair that I needed. I know that doesn't sound like much but, it is a lot harder to come across than you would think. They have me for a customer from now on.
                    Lenny Morris
                    Lenny Morris
                      We Love Reviews
                      Would not recommend
                      The owner of the company threatened to call the police and have me thrown in jail when his worker left my house without taking payment. The worker reeked so bad of cigarettes my house stunk for two days after. The owner tried to make things right in the end but it was way too little way too late. I would not recommend this company to anyone.
                      0 0
                      0 0 0
                      2018/08/04
                      richard hixon I am sorry you feel this way but in all fairness I have to respond by saying I never threatened to have you arrested I simply explained that theft of service for over five hundred dollars is a felony and that you needed to pay us for the work that you asked us to do, instead of refusing to pay and handing us paperwork for a class action law suit on lennox industries from another coil that we replaced on your other system from a year prior. we were told by lennox that this coil was no longer under warranty so i renegociated with lennox and got this coil warrantied and reduced your bill fron 1600 dollars to 600 dollars. I would have to say that is NOT way to little way to late. as far as the cigarette smell i know he did not smoke them inside your home and if he smelled like cigaretts im sure that would not make your house smell for two days


                      0 0
                      Report this Comment 
                      Harvier SILVA
                      Harvier SILVA
                        We Love Reviews

                        Helpfulness

                        Knowledge

                        Follow-up

                        Service Quality

                        Value for Money

                        Excelent service - the best!!!
                        Hixon is by far the best. I have delt with others over the years but none come close. I highly recommend them.
                        Phillip PERRY
                        Phillip PERRY
                          We Love Reviews

                          Helpfulness

                          Knowledge

                          Follow-up

                          Service Quality

                          Value for Money

                          H&A Service and installation.
                          Hixon has been our H&A company for 12 years. Phillip has been our technician......aways helpful, courteous, and knowledgeable of what is needed. He and his team just installed our new system in one day. Working as expected.
                          Angela CAMPBELL
                          Angela CAMPBELL
                            We Love Reviews

                            Helpfulness

                            Knowledge

                            Follow-up

                            Service Quality

                            Value for Money

                            Excellent service.
                            I have used Hixon for years - for repairs, installation of new units, checks to ensure units are ready for a new season. I depend on them and would not consider anyone else. They do excellent work. They know their stuff and are very professional. They are as good as their word. Call them and assume the fix is on the way.👏☝️💪
                            Ramon Dees
                            Ramon Dees
                              We Love Reviews

                              Helpfulness

                              Knowledge

                              Follow-up

                              Service Quality

                              Value for Money

                              Richard Hixon - Keeps His Word
                              I’ve been doing business with Richard since 2007. I like doing business with a Richard because he keeps his word. We meet, go over what’s important, and he takes care of my company as one of his vendors.

                              I’ve spoken to a couple of his customers and the feedback they gave about the service they received was great. I would not hesitate to recommend Richard Hixon. He’s professional and trustworthy. 😀
                              Robin Jones
                                Google
                                Amazing service! I would recommend them to anyone in the area! Fast response from Richard and he didnt mind all the questions I had while he was repairing my unit.
                                Sue Dempsey
                                  Google
                                  Hixon's motto is "We will spoil you with our service." They most definitely support that motto! We called Hixon after a most unsatisfactory experience with another company. Phillip responded immediately and arrived within 20 minutes to assess our problem! Wow After determining the problem, ordering the part and dealing with a manufacturer about our warranty, he made sure the system could operate until the part arrived. Courteous, professional, efficient and an expert in his field. Shortly after, Richard arrived to replace the part and repair our system. He also is courteous, professional, meticulous and efficient, and his expertise is also outstanding and quite impressive. Wow again. We are definitely spoiled. This is the company that sets the standard for their industry. This is the company to call for your service needs. Trustworthy beyond doubt, expertise second to none, and fair in their quotes and pricing. Highly recommend. Thank you Richard and Phillip!
                                  Kristopher Johnson
                                    Google
                                    Richard is not only a great individual but he is also great at ac repair. I had a issue with my ac unit a few months back and he came out in the middle of the busy season within 24 hours and made sure my family was cool within 2 hours. Just really happy with his work
                                    sarah feinberg
                                      Google
                                      Called early and had a call back a few hours later. They arrived on time and had my AC running within ten minutes. The price was fair. Will call again if needed.
                                      Shirley R.
                                        Yelp USA
                                        Wonderful experience start to finish. Very fast and honest company! Had them put in new a.c. unit and new furnace. Fairly priced.
                                        Misty
                                          Google
                                          We have been using Hixon for several years now, each time they have done an excellent job. Called today and they came within 10 minutes and fixed our problem within 15 minutes!!! Love Hixon. Thanks Phillip for doing a great job and being so polite.
                                          Thuan Pletcher
                                          Thuan Pletcher
                                            Facebook
                                            They are very good what they do. Taking good care of customer when we need them. Highly recommended
                                            Diane Hancock
                                              Google
                                              They responded very quickly to my call and had my Mom's air conditioning fixed within a couple of hours. Very professional and honest, would definitely recommend.
                                              Jennifer L
                                                Google
                                                Our family has used their service several times over the last 10 years. They provide quality work and have a professional staff.
                                                shadow dell
                                                  Google
                                                  Rick and Josh came out to fix a bad installation job from another contractor who made such a mess that there was water dripping into the unit, rusted coils, carbon monoxide leaks, broken vents and no cool air for over 4 weeks! They came in replaced the unit, fixed the hoses and pipes, installed a water pump and made some other changes that made the unit work ten times better than it was before! Very professional and knowledgeable and they walked us through every step of what they were doing and why. I even learned a bit about HVAC systems. Truly masters of their craft! I'd highly recommend them again.
                                                  Jennifer Lambert
                                                    Google
                                                    Our family has used their service several times over the last 10 years. They provide quality work and have a professional staff.
                                                    Keith Bunn
                                                    Keith Bunn
                                                      Facebook
                                                      Richard, Phillip and Mike are great guys. Dependable and will advise you if need a repair or replacement with no high pressure sales. They pointed out a bunch of installation errors that other companies missed when providing a quote
                                                      .
                                                        Google
                                                        I've had great experiences with Mitch (sp?) coming out. I've been using the for about 3 years now and so far so good. I have what they call a builder grade Goodman unit and have to have them come out to fix something about once a year whether it's a capacitor or some switch in the attic for the heater. I haven't needed a full replacement yet, but I'm sure it's coming (knock on wood).
                                                        Keith Cowart
                                                        Keith Cowart
                                                          Facebook
                                                          I have used Hixon many times and always received excellent service and fair pricing. Always honest with their assessment and never have suggested more than I needed
                                                          Elena A.
                                                          Elena A.

                                                            Total Experience

                                                            Will Recommend

                                                            Service

                                                            Mr. Phillip, I can’t thank you enough for your kindness and care. You are a great professional with an amazing personality. Thank you!
                                                            I’ll definitely recommend to anyone this unique, reliable, and talented technician - Mr. Phillip. You won’t regret.
                                                            Amanda H.
                                                            Amanda H.

                                                              Total Experience

                                                              Will Recommend

                                                              Service

                                                              Whole New System With No Problems!
                                                              I was looking for someone to install a whole new heating and air system ASAP. Hixon Heating & Air Conditioning were the first company to call me back. They were the only company available after normal work hours. It was easy to communicate with the office workers and get an appointment scheduled. The employees were hardworking and presented themselves professionally. There has been no problems with the new system. I am satisfied with Hixon Heating & Air Conditioning and you will be too if you choose to work with them!
                                                              richard hixon
                                                                Google
                                                                Thank you Mitch, from Hixon Heating & Air Conditioning. I was stressed this morning when our a/c went out due to the need of having a cool home for my husband with lung disease. Mitch was friendly and professional and went out of his way to be sure we had our a/c running. This is the second time we've used Hixon and we highly commend this company for quick friendly service and reasonable pricing. ..Suzi
                                                                Roger Mealey
                                                                  Google
                                                                  I had Phillip from Hixon out today when our upstairs unit stopped cooling. I highly recommend this company, it's the second time I've used them and they did an excellent job both times.
                                                                  David H.
                                                                  David H.

                                                                    Total Experience

                                                                    Will Recommend

                                                                    Service

                                                                    Great Company!
                                                                    Hixon Heating & Air shows up on time when they say they’re going to be there. They have good communication as well. They always seem to be totally honest and stick with the estimate they give me. Most recently, they replaced my whole heating and air conditioning system, all the units. Everything went great! I’ve used them multiple times in the past, they’ve shown that they are a reliable company. I would recommend them to other people.
                                                                    Douglas Ingram
                                                                      Google
                                                                      These guys are the real deal! I called on a holiday weekend, Saturday at 8:30pm, because our air went out and it was blistering. After placing a call to the main number I was called back by the technician, Mitch, within 2 minutes of my original call to the main number. Mitch indicated he could be at my house before 12 on Sunday & he was! Amazing service, Mitch was a rock star. He provided great insight on what the issue was, my options and solved the problem. Awesome job Mitch & Hixon Heating & Air. In a day and age of poor service and marketing hype Hixon delivered. Highly recommend! Especially Mitch!
                                                                      Dawn Benton
                                                                        Google
                                                                        Can't recommend Hixon enough! Our heat went out recently and it was about to get cold. Phil worked around our schedules to get out to us before the temperature dropped. He had us up and running in a few minutes. We're so thankful they are in our area!
                                                                        Wilfrid Germain
                                                                          Google
                                                                          Hixon was excellent. AC went out at 4pm. Looked them up, called and the AC was working by 6pm. Phil the repair man was very professional. Pricing was reasonable. I would recommend them especially if you are in a pinch.
                                                                          Bobby K.
                                                                          Bobby K.

                                                                            Total Experience

                                                                            Will Recommend

                                                                            Service

                                                                            They showed up on time and did a great job.
                                                                            We definitely recommend Hixon Heating & Air Conditioning Inc. We like them because they did what they said they were going to do and they came and showed up on time and they did a great job for us. We’ve been using them for a while and they have always done a good job.
                                                                            chad a.
                                                                            chad a.
                                                                              Project:Install a Central Air Conditioning System
                                                                              Hixon heating and air has done both new installs in two of our homes and replacement units in two of our homes over the past 15 years, I would highly recommend them to anybody.
                                                                              mark m.
                                                                              mark m.
                                                                                Project:Repair or Service a Central Air Conditioning System
                                                                                They're always there on time.
                                                                                mark m.
                                                                                mark m.
                                                                                  Project:Repair or Service a Central Air Conditioning System
                                                                                  They’re always there on time.
                                                                                  Nancy W.
                                                                                  Nancy W.

                                                                                    Total Experience

                                                                                    Will Recommend

                                                                                    Service

                                                                                    One of the best!
                                                                                    Hixon Heating and Air provide excellent customer service. I think that the pricing was fair. I’m always impressed with their services, I’ve used them for about twenty-five years! Most recently, they helped me install a new air conditioner. This is one of the best companies I’ve worked with, I would recommend them.
                                                                                    jacob s.
                                                                                    jacob s.

                                                                                      Total Experience

                                                                                      Will Recommend

                                                                                      Service

                                                                                      Great work, always reliable!
                                                                                      I am very happy with the work I received from Hixon Heating & Air Conditioning Inc. I have used Hixon Heating & Air Conditioning for a couple years now, and have always had good work done by them. I will gladly use Hixon Heating again next time I am in need of repairs, and I would highly recommend their services.
                                                                                      Matt J.
                                                                                      Matt J.
                                                                                        BBB
                                                                                        I called late afternoon and the tech Phillip called me back and said he was on the way. Got there fast and solved it fast. I was very happy with how professional and how explained the problem and able to get my air back on. Totally recommend them
                                                                                        Ricky P.
                                                                                        Ricky P.

                                                                                          Total Experience

                                                                                          Will Recommend

                                                                                          Service

                                                                                          5 stars!
                                                                                          Hixon Heating & Air Conditioning always do a great job whenever they come out. They respond right away and always provide excellent top-quality work. I have used them here and there for about 8 years and every time is hassle-free. This last time I had them put in a whole new unit for me and was not disappointed. They appreciate their customers and their service really does show it. I highly recommend Hixon Heating & Air Conditioning - they are the best!
                                                                                          Chip Hill
                                                                                          Chip Hill
                                                                                            Facebook
                                                                                            I have used Hixon for the past 15 years. Great service, fair prices, honest and reliable. They have saved me hundreds of dollars on repairs. I highly recommend this company. Their phone number is on my thermostat. Just had to have a servive call this week. 20 minute arrival!! Thank You Hixon and feel free to use me as a reference any time. Chip Hill, Lawrenceville
                                                                                            sheryl l.
                                                                                            sheryl l.

                                                                                              Total Experience

                                                                                              Will Recommend

                                                                                              Service

                                                                                              Great service, quick and easy, great communication
                                                                                              The workers at Hixon Heating & Air Conditioning were great, they had a very prompt response, and were always quick to answer calls and send update messages. Overall they had great communication and great timing. There was a small problem afterwards, when told about it the workers came right after on a Sunday and fixed the problem.
                                                                                              Kari G.
                                                                                                Yelp USA
                                                                                                I left a message on Sunday with Hixon Heating and Air due to my air conditioner breaking. I was contacted early Monday morning and Richard Hixon showed up on time to my house the same day.  He could have told me I needed a new unit, but he said it was only a condenser and fried wire.  Thirty minutes later, my bedroom is starting to cool off!!  Thank you so much Hixon Heating and Air....they are always there for you.  I am a loyal customer!!  5 STARS!
                                                                                                Victor E.
                                                                                                  Yelp USA
                                                                                                  I finally had to replace my HVAC unit.  Over a year ago I called several contractors out to give bids, and Hixon Heating and Air was one of them.  I liked Richard Hixon when he came out.  This year the unit had to be replaced so I called Hixon for the service.  Phillip came out to give me an updated quote and he gave me a couple of options, including a total replacement.  I chose the total replacement option not wanting to revisit this problem again in the future.  Mike and Josh showed on July 1st and replace my entire unit inside and out.  I felt so bad for them as the temps reached 95 outside and the attic felt like an oven.  They finished the same day and within an hour after doing so, my house was already getting cooler.

                                                                                                  When they were finished, Mike took me to the attic to see what I was paying for and to show me the work they did.  The new system is great.

                                                                                                  Thank you Mike, Josh and Hixon Heating and Air for a comfortable home.
                                                                                                  Lindsey H.
                                                                                                    Yelp USA
                                                                                                    Our A/C went out when the temperature was in the high 80s. It was miserable. We found Hixon's great ratings on Yelp, and they surpassed their reputation! Brad and Josh were very professional, efficient, and polite. They worked very diligently the entire time they were here. Our house feels great, and we highly recommend them to anyone in the Dacula area! Fantastic experience!